Terms of service

1. Terms & Conditions

Last Updated: February 18, 2026

Welcome to sitala.store. By accessing our website and purchasing our products, you agree to be bound by the following terms:

  • Order Acceptance: All orders placed on the website are subject to availability. We reserve the right to cancel any order due to stock issues or pricing errors.

  • Pricing & Payments: All prices are listed in PKR. We currently accept Cash on Delivery (COD) and [Insert other methods, e.g., Bank Transfer/EasyPaisa].

  • Shipping Policy: * Deliveries within Pakistan typically take 3–7 working days.

    • Delivery charges will be displayed at checkout.

  • Returns & Exchanges:

    • Items must be returned within 7 days of delivery.

    • Products must be unused, unwashed, and have original tags attached.

    • Sale items are non-refundable unless a manufacturing defect is proven.

  • Limitation of Liability: sitala.store is not liable for any indirect damages resulting from the use of our products or website. We provide our services "as is" without any express warranties unless stated.

2. Privacy Policy

At sitala.store, we value your privacy. This policy outlines how we handle your data:

Information We Collect

  • Personal Data: Name, shipping address, phone number, and email address provided during checkout.

  • Usage Data: Cookies and IP addresses to improve your browsing experience.

How We Use Your Data

  • To process and deliver your orders.

  • To send order updates and promotional offers (you may opt-out at any time).

  • To prevent fraudulent transactions.

Data Protection

We do not sell or rent your personal information to third parties. Your data is stored securely and is only shared with logistics partners (couriers) to fulfill your delivery.

3. Contact Information

For any queries regarding our policies, please contact us:

  • Email: officialsitala@gmail.com

  • WhatsApp/Phone: 03079059732

  • Address: B-17 islamabad, / lahore shah alam market